Política de envío
We respect your privacy. You'll receive your products in a completely generic, nondescript mail package. The package contents and our website will not be disclosed on the box for anyone to see.
All of our products are either mailed in plain brown boxes or standard issued packaging from UPS, FedEx, or USPS. Occasionally we use opaque padded envelopes, but never for anything breakable or discernible. Return address is nondescript. Your order may arrive in multiple boxes.
Charges appear as ELEVEN ELEVEN LLC, which is our corporate name.
When does my order ship?
We are processing your orders quickly within 1-3 days (for in stock items only) and shipping may be slightly delayed during these uncertain times. Keep in mind that weekends and holidays are not considered business days by ELEVEN ELEVEN LLC, or our shipping partners. Thank you for your understanding and patience!
USPS, FedEx or UPS do not guarantee delivery around holidays, and in the case of bad weather. The COVID-19 outbreak has disrupted supply chains around the world and have caused delays in shipping, including guaranteed shipments.
Please note that the shipping options you choose take effect on the day the item ships, not the day you order. We cannot control delivery errors, especially if your address is incorrect, or not 100% complete.
Cheztoon is not responsible for packages delivered to the wrong address, due to misinformation given at the time of purchase. Please double check that all contact information is entered accurately before completing the transaction.
If a package is refused at the time of delivery, the customer will be responsible for the cost of shipping and a 25% restock fee. Please purchase mindfully.
We do not accept COD (cash on delivery) orders.
Contiguous United States:
Standard Shipping 2-7 Day Delivery for an order $69 and over is free. Free shipping only applies to the contiguous United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Standard shipments may take longer than 2-7 days based on the delivery address as well as the majority of carriers are experiencing delays until further notice. We appreciate your understanding and patience!
For Expedited Shipping options, please email us at firstname.lastname@example.org for more information. Most major carriers are not guaranteeing delivery times until further notice.
Non-Contiguous United States:
We ship to the non-contiguous United States, however for an order $69 and over, free shipping does not apply. Shipping rates are calculated at checkout.
We currently only ship to the United States. If you are interested in placing an order with us outside of the United States, please email us email@example.com, and we will let you know if possible to ship to you. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Customs taxes vary. In the event an additional fee is required for delivery, you assume responsibility.
Shipping to PO/APO/FPO addresses:
Email us at firstname.lastname@example.org if you plan to ship to a PO box or military address, and we will let you know if possible to ship to you.